Local Number Portability (LNP) Port Out Guide

Welcome to Verizon Business (former MCI)'s Port Out Web page!

You can find our new automated tools below, along with the rules and regulations for Local Service Requests and Customer Service Requests.
You can consult LSR and CSR status online.
For questions or concerns, please contact us at portout-status@verizon.com.

Click here to send LSR & CSR requests

Verizon Business (former MCI) LNP Port Out Procedures

Purpose	This document provides information specific to Verizon Business (former MCI’s) Local Number Portability (LNP) Port Out process, such as required forms, intervals, contact information and policies. It is intended as a guideline for LECs/CLECs who acquire a Verizon Business (former MCI) local customer and need to send a port out request to Verizon Business (former MCI). This document is not intended to supersede the terms and conditions of any agreement between Verizon Business (former MCI) and another service provider.

LNP Port Out Procedures	The following are the procedures associated with ordering Local Number Portability (LNP) from Verizon Business (former MCI) and its legacy companies, including Verizon Business (former MCI), Metro Fiber Systems, Intermedia Communications and Brooks Fiber Products. When procedures differ between the Verizon Business (former MCI) companies, it is clearly stated; otherwise they should be assumed to be the same. To determine whether a port out request should be directed to Verizon Business (former MCI), the gaining Service Provider should check NPAC to verify the SPID of the current service provider for the telephone number[s] (TNs) to be ported. The MFS SPID is 7228, Brooks is 7227, Verizon Business (former MCI) is 7229; and Intermedia is 7149. If there is not an active record in NPAC, the gaining Service Provider should check the OCN in the LERG to determine whether MFS, Brooks, ICI or Verizon Business (former MCI) is the current service provider.

Forms	Verizon Business (former MCI) requires OBF Local Service Request LSOG version 6 for a Port Out request sent by a gaining LEC. The required fields and obligations for this form can be found on the Web: Click here to send LSR & CSR requests Copies of the necessary version 6 forms are available on this Web site for states under different legislations: LSR Form End User Form Number Portability Form Loop with Number Portability Field Requirements Registration in our Web site must be authorized by our port out team. Once authorization is given, an e-mail is sent out informing that the account has been activated.

Order Input & Contact Information	Verizon Business (former MCI) requires that the winning service provider obtain authorization from the end-user prior to submitting an LSR. Reseller business rules must be taken into account. For example, USOnline accounts must have authorization for USOnline. An e-mail address, direct telephone number and complete name of initiator must be provided for us to send all FOC, Query and Cancel notices. An e-mail address should be included in the contact section of the LSR.

LSR Confirmation and FOC Response	Upon receipt of a complete and accurate LSR, the regional office will issue a local service confirmation via e-mail. This form will reference the Verizon Business (former MCI) order number for the request and the firm order commitment (FOC) date, or due date. Response to an LSR request with 1-20 telephone numbers will be sent within 24 hours of receipt. An LSR containing over 20 telephone numbers is considered a Project and responses will be sent within 72 hours of receipt. If the LSR is not complete or accurate, a query form will be sent back to the LEC. This form will contain an explanation of the discrepancy. For requests with 1-20 telephone numbers, responses will be sent within 24 hours of receipt. For LSR's containing over 20 telephone numbers responses will be sent within 72 hours of receipt. LSR's cannot be submitted if DDD (field) is over 30 consecutive days from date submitted.

Bundled Products	Voice and data combination products and Point to Point circuits are considered "bundled products" and Verizon Business (former MCI) requires adherence to the following process: If all LOCAL TNs on the circuit are being ported, the entire circuit, including Frame/Internet service, will be disconnected. A letter from the customer on their letterhead is required to acknowledge service is being disconnected or, the gaining service provider must state in remarks "customer requesting full disconnect of service."

Acceptance Intervals	Verizon Business (former MCI)’s response interval does not begin until a complete and correct LSR is received from the LEC/CLEC. LSR’s received by the regional centers after 3:00 PM central time at the center will be counted as having been received on the following business day. If no contact has been received in the specified time frame, a follow up call to the regional office to inquire about the status of the service request should be made.

Order Intervals	On May 13, 2009, the Federal Communications Commission (FCC) adopted and released FCC Order 09-41, which mandates industry implementation of a one business day porting interval for simple ports. Certain LNP industry requirements were developed in support of FCC Order 09-41’s shortened porting interval. These changes in the NPAC will also require changes in Service Provider local systems, SOA, and Operational Support Systems (OSSs). The FCC has allowed that one business day porting must be implemented within 9 months of the NANC report to the FCC. This makes the mandate effective August 1, 2010 for VZB. The Local Number Portability Administration Working Group (LNPA WG) provisioning flows and One Business Day definition require reciprocal implementation where carriers must only port-in at the interval which that carrier also ports-out. Criteria for Simple Ports: Current FCC Definition for Simple Ports Do not involve unbundled network elements Involves an account only for a single line Do not include complex switch translations (e.g., Centrex, ISDN, AIN services, remote call forwarding, or multiple services on the loop) Definition of Business Day: Service Provider Business Days have been standardized to be Monday through Friday, 8AM-5 PM local time, excluding weekends and Old Service Provider-defined Holidays. The cutoff time during the Business Day for receipt of a valid Simple Port LSR in order for the Simple Port to be eligible for activation at 12:00am on the following business day is 1PM (local time in the predominant time zone of the NPAC Region that contains the number to be ported). The NPAC has 7 regions that cover the USA. The times referenced above are based on local time in the predominant time zone of the NPAC Region that contains the number to be ported. Predominant time zones are as follows: Northeast NPAC Region – EASTERN time zone Mid-Atlantic NPAC Region - EASTERN time zone Southeast NPAC Region – EASTERN time zone Midwest NPAC Region - CENTRAL time zone Southwest NPAC Region – CENTRAL time zone West Coast NPAC Region– PACIFIC time zone Western NPAC Region – MOUNTAIN time zone LSR Simple Port Rules All Simple Port LSR’s received by the 1PM cutoff time must be responded to (FOC or reject, whichever is applicable) within 4 clock hours. Simple Port LSR’s received after the 1pm cutoff will be considered to be received on the following business day, and the response clock starts at 8AM (local time in the predominant time zone of the NPAC Region that contains the number to be ported), with the Response (FOC or reject, whichever is applicable) due no later than 12:00 noon. If the New SP-requested due date is 1-2 business days after LSR receipt, the FOC or Reject (whichever is applicable) is due in 4 hours. If the New SP-requested due date is 3 or more business days after LSR receipt, the FOC or Reject (whichever is applicable) is due in 24 clock hours. In instances where the LSR indicates the port request is Non-Simple based on the current FCC definition and rule for a Simple Port, Verizon Business will return a FOC or appropriate response within 24 clock hours. After determining that a Simple Port request is Non-Simple, Verizon Business can choose as its option to FOC the order within 4 hours with a different due date appropriate for a Non-Simple Port if the LSR contains sufficient data for a Non-Simple Port. If the LSR contains insufficient data, it can be rejected back to the New SP. The final determination as to whether a port out request is a Simple Port will be made by Verizon Business and that determination will be consistent with the FCC definition of a Simple Port. To facilitate the porting process for simple ports, Verizon business will not validate the actual end user on more than four customer fields: (1) the 10-digit telephone number; (2) customer account number; (3) 5 digit-zip code; and (4) pass code, if applicable. Complex Port Out: A complex port out request is an LSR submission containing more than 1 telephone number and less than 20. Project: Port out requests for more than 20 Telephone numbers constitutes a project and the interval will be negotiated. Disclaimer: LSR’s requesting due dates outside of normal intervals will be rejected. LSR status (FOC, Query or Cancel) will be provided within 24 hours of receipt for requests with 1-20 telephone numbers. For LSR’s containing over 20 telephone numbers, responses will be sent within 72 hours of receipt. These intervals are not applicable in cases where states have specific interval rules associated with this activity. Requests with 1 stand-a-lone Residential Telephone Number will be assigned a FOC date of 4 business days from the day a clean LSR was received. Requests with more than 1 telephone number and less than 20 Telephone numbers will be assigned an FOC date of 5 business days to complete the procedure from the day a clean LSR was received. Verizon Business (former MCI) considers port out requests of more than 20 Telephone numbers a project and the interval will be negotiated. A response will be received within 48 hrs. informing the due date issued. The regional office will review the request and provide FOC as appropriate to the size and complexity of the request via the normal confirmation process. Verizon Business will provide a Query to the Gaining Service Provider if winning subscriptions are not created within 24 hrs of the FOC date. If Verizon Business (former MCI) receives no response to the query in that time frame, Verizon Business (former MCI) will cancel its order without further notice. In order to prevent cancellation, the gaining service provider should submit a PON supplement to change desired due date, or complete winning subscriptions and respond to the query. Supplement requests received on the desired due date can experience technical difficulties, for which we recommend supplements be sent 24 hrs. prior to the desired due date.

Supplemental Order	The gaining Service Provider must issue a supplemental order to Verizon Business (former MCI) to identify any changes in the due dates, as well as changes or corrections in the information provided on the original LSR. Supplemental orders are accepted by Verizon Business (former MCI) until 3:00 PM central time at the center on the business day before the confirmed due date and due time. Changes to the original request may impact the confirmed due date. Supplement requests received on the desired due date can experience technical difficulties, for which we recommend supplements be sent 24 hrs. prior to the desired due date. Customer can add or remove TNs as long as LSR is not in Complete Status.

Cancellation Requests	Verizon Business (former MCI) accepts cancellation of a service request up to the close of business on the day before the confirmed due date/time.

CSRs	Upon request, Verizon Business (former MCI) will provide a copy of its end user's Customer Service Record (CSR) to the LEC/CLEC. Verizon Business (former MCI) requires that the gaining LEC/CLEC obtain authorization from the end-user prior to requesting a CSR and to submitting an LSR. CSR status is provided within 24 hours of receipt. Please follow the instructions below to request a CSR. CSR Simple Port Rules Verizon Business shall not require the New SP to have previously obtained a CSR before they will accept an LSR from the New SP. For those New SPs that choose not to obtain a CSR, they understand that there is heightened risk that their LSR may not be complete and accurate and may be rejected. Verizon Business will return CSRs within 24 clock hours, unless otherwise negotiated between service providers, excluding weekends and Old Service Provider holidays. Any of the end user validation fields required by the Old SP on an incoming LSR must be available on the CSR, excluding end user requested and assigned password/PIN. There are three different scenarios: Business Markets and Cablenet Customers for all Verizon Business (former MCI) SPIDs (7149-7227-7228-7229): These requests should be submitted via our Web site. Click here to send LSR & CSR requests Verizon Business (former MCI) Resale and UNE-P Residential: VZB (former MCI) will provide internal CSR records to authorized CSR requests via our web tool for resold or UNE-P accounts in which VZB is billing the end user. Click here to send LSR & CSR requests

Porting DID Numbers	Verizon Business (former MCI) allows porting of DID blocks, including numbers associated with partial blocks.

3 Way Porting	Verizon Business (former MCI) supports porting customers that have an existing ILNP arrangement with Verizon Business (former MCI) and an ILEC. In a 3 Way Porting situation, all customer telephone numbers including the Verizon Business (former MCI) numbers associated with the ILEC’s provision of RCF must be included on the LSR. Both FOC interval and overall interval will be negotiated as a project.

Partial Port Outs	Verizon Business (former MCI) supports partial port outs where the end user elects to convert a subset of their TNs to another service provider and retain some portion of service with Verizon Business (former MCI). If only some of the Verizon Business (former MCI) Telephone numbers are ported, Telephone numbers remaining with Verizon Business (former MCI) must be specified on the LSR. If the customer's Billing Telephone Number is being ported out, the new Billing Telephone Number for the remaining Telephone Numbers must be specified on the LSR as well. In these cases, a specified remark on the date and time the Hot Cut must take place must be detailed on the LSR remarks section.

Reuse of Leased Facilities	Requests to reuse leased facilities on a port out will be evaluated on an individual case basis. If facility reuse were supported, both FOC interval and the order interval will be negotiated as a project. Verizon Business (former MCI) will not support 3rd party reuse of facilities.

Cutover Support	1) Unconditional Ten Digit Trigger Where technically feasible, Verizon Business (former MCI) will apply the ten-digit trigger to all TNs being ported out. The trigger is applied prior to the due date and removed after the due date.

Expedites	Verizon Business (former MCI) will consider support of expedited port out intervals on an individual case basis with particular focus on preventing emergency services (911, Police, Fire, Ambulance or Medical Facilities) from being out of service. Requests should be sent to the standard point of contact. Expedite requests Please send to portout-status@verizon.com including the following subject: Expedite/PON, ATN. We will make these requests our priority. All e-mails received, except for the expedite requests; will be responded to within 24 hours. Escalation to the 1st POC Should be done for expedite requests, NPAC issues or emergency situations during business hours (7am - 4pm CT, Monday - Friday/Year round). If you leave us a VM, be sure to include your callback number or e-mail address and we will return your call within two hours. Escalation to the 2nd through 5th level POC Should occur only for immediate assistance on urgent situations during business hours (7am - 4pm CT, Monday - Friday/Year round). Other inquiries about our website or procedure should be sent to portout-status@verizon.com with subject Question.

LERG	Verizon Business (former MCI) marks as portable those NXXs that are available for porting in our switches and in the LERG.

Line Information Database and CARE	The gaining LEC is responsible for any LIDB or CARE updates that may be required in connection with the port out.

Directory Assistance / Directory Listings	Verizon Business (former MCI) does not require a Directory Services Request (DSR) for port outs. The gaining LEC is responsible for any DA/DL changes that may be required in connection with the port out.

E911	Verizon Business (former MCI) has adopted E911 NENA standards and will be able to process Unlocks (U) and Migrates (M) through the SCC. Verizon Business (former MCI) will send an unlock record to the ALI database to remove the ported number once the order is posted as complete. It is expected that the unlock will be sent on the order due date. The gaining LEC/CLEC will send a migrate to the E911 ALI database to update the ALI record.

Escalation Contacts	Situations requiring escalation are: Work requested has not been completed on the confirmed due date. Confirmation of the service request has not been received within the specified time frames. NPAC conflict message needs to be resolved. Status requests Please query online via our website or send by e-mail to portout-status@verizon.com with the following subject: Status/PON, ATN. Expedite requests Please send to portout-status@verizon.com including the following subject: Expedite/PON, ATN. We will make these requests our priority. All e-mails received, except for the expedite requests; will be responded to within 24 hours. Escalation to the 1st POC Should be done for expedite requests, NPAC issues or emergency situations during business hours (7am - 4pm CT, Monday - Friday/Year round). If you leave us a VM, be sure to include your callback number or e-mail address and we will return your call within two hours. Escalation to the 2nd through 5th level POC Should occur only for immediate assistance on urgent situations during business hours (7am - 4pm CT, Monday - Friday/Year round). Other inquiries about our website or procedure should be sent to portout-status@verizon.com with subject Question.

1st Level	Port Out Support Team portout-status@verizonbusiness.com 800-207-7506
2nd Level	Victor Peter Derro victor.p.derro@verizon.com 800-207-7506
3rd Level	Aviles, Jennifer c-jennifer.aviles@one.verizon.com
4th Level	Tarrier, Carolyn E carolyn.tarrier@one.verizon.com
5th Level	Miller, Ronald R RONALD.MILLER@ONE.VERIZON.COM Tel: 918-590-7176 | Cell: 918-850-5811

Verizon Business (former MCI) Government Escalation Contacts
1st POC	Victor Peter Derro victor.p.derro@verizon.com 800-207-7506

Maintenance	After the LNP cutover is successfully completed, Verizon Business (former MCI) will treat troubles as network problems. The gaining LEC should contact the appropriate company as needed. For Port Ins contact the customer service number on the invoice of the Verizon Business (former MCI) billing statement. Verizon Business (former MCI) The Local Customer Service number is (800) 444-3333 or (800) 444-1111.